Hey, there
Specialized in identity, authentication, cybersecurity, and enterprise solution architecture.
I AM
ROBERT
PRINCIPAL
SOLUTION
ENGINEER
Head of Solution Engineering, Americas · Ditto
About
Results-Oriented Engineering
I'm Robert James — Head of Solution Engineering, Americas at Ditto, an identity and security leader. I've engineered client solutions ranging from $100K to $6.7M for Fortune 500 companies such as Google, Microsoft, AbbVie, and MGM.
I started coding at age 9, writing java injection attacks combined with OCR scripts for video games. I took the feedback from users and designed improved iterations which, unbeknownst to me, would lead me to my current career path, where I emphasize solution engineering with measurable, results-oriented outcomes for my customers.
I hold a Bachelor in Information Systems (Magna Cum Laude) and a Leadership and Communication certificate from Harvard University, plus Lean and Six Sigma Green Belts and CAPM certification.
70%+
POC-to-close rate
$418M+
Influenced ARR
64%
Win rate on SE-led deals vs. 41% team average
Ditto
Principal Solution Engineer
The Journey
Experience
Ditto
Head of Solution Engineering, Americas
- Built out the solution engineering and consulting business in the Americas
- Developed partnership program for strategic partners
- Evangelized Ditto as the leader in identity and security
Ditto
Director of Client Solutions & Principal Solution Architect
- Led global solution engineering and sales engineering for identity, authentication, and cybersecurity
- Designed and managed complex multi-vendor enterprise solutions
AODocs
Director of Enterprise Solutions
- Directed Global Success across US, French, and Italian services teams
- Achieved a 92% global team billable utilization rate via OKR & KPI programs
Ditto
Principal Solution Architect & Integration Manager
- Led POC efforts and R&D globally
- Built repeatable, scalable integrations across partner marketplaces
MobileIron
Senior Solution Architect
- Led the world's first Microsoft Intune, Graph API, and MobileIron integrated solution
- Helped invent the first "system-less" root detection on Android
MobileIron
Senior Professional Services Engineer
- Engineered and implemented global EMM solutions
- Advised on Kerberos, SAML, WS-Fed, and federated identity
Lexmark
Senior Solution Consultant, Team Lead
- Managed concurrent projects from $60K to $6.7M+
- Wrote custom code in VBA, VB.net, C++, and C#
Uber
Project Implementation Manager
- Managed projects from $100K to $4.2M+
- Worked directly with the CEO on new product go-to-market strategy
AirWatch VMware
Technical Consultant, Team Lead
- Consulted for Coca-Cola, US Courts, and US Dept. of Homeland Security
- Led a team of five technical consultants
Career Accomplishments
Client Focus
Data Centers / Document Management
Designed · Implemented · Onboarded
Designed, implemented, and onboarded new automated document management systems for Google Data Centers.
US Manufacturing / Process Management
Standard Industries
Architected · Sold · Implemented
Architected, sold, and implemented document and process management solutions across their US manufacturing facilities.
More Work
Signature Projects
Identity / Government
PMA — National Financial Identity
Engineered the Palestine Monetary Authority's centralized national financial identity project, providing next-generation identity and security across government entities and private organizations. Citizens sign up for government services and bank accounts, fraud is reduced, and OFAC-sanctioned users are blocked.
Mobile Security / Pharma
AbbVie — Microsoft Intune + MobileIron
Turned Microsoft from direct competitor to "frenemy" by designing the world's first Microsoft Intune, Graph API, and MobileIron integrated solution for AbbVie, one of the largest global pharmaceutical companies.
Machine Learning / Enterprise
MGM Holdings — ML Receipt Scanning
Designed and coded a solution where all electronic and physical receipts are scanned automatically with applied ML for business intelligence and audit purposes, spanning hotels, casinos, and entertainment.
Expertise
What I Do
Solution Engineering & Architecture
Designing, architecting, and managing complex enterprise solutions spanning multiple vendors and integration points, from repeatable PoCs to SaaS and on-prem deployments.
Identity & Access Management
Identity, authentication, and fraud prevention expertise across IAM and IdP, OATH, OpenID, SSO, MFA, IDV, KYC, and AML.
Mobile Cybersecurity
Enterprise mobility and mobile security strategy, covering MTD, EMM, MDM, and BYOD for global enterprise and government customers.
Strategy, Advisory & Leadership
Trusted advisor to prospects and executives, with team leadership, KPI and OKR program development, and 30,000+ hours of project management.
Startups & Exits
Built To Scale
I enjoy working at startups, with proven success in assisting them to scale for a successful merger or acquisition.
Let's Talk
Get In Touch
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